Ambassador Card benefits for AMA(SA) members

Terms And Conditions

All bookings are subject to room allocation and availability. This means that at certain times of the year the resort might have allocated a limited number of rooms for vouchers. Limitations can apply in popular periods such as long weekends and school holidays (if offered for discount vouchers). Once allocations have been taken up, no further bookings can be accepted.  Requests are not guaranteed and may not be available.

The reason for restricted allocations is simply because our rates are so heavily discounted. In popular seasons, resorts can easily fill their rooms with full-rate bookings.

You may be required to provide a credit card upon arrival for security purposes. Should a credit card not be available you may be required to pay a cash bond.  The use of a combined debit/credit card may result in the amount being debited from your account.

You must be at least 18 years of age to make a booking of any accommodation.  Children (under 18 years) must be accompanied and staying with at least one adult for the duration of the stay. Failure to meet this condition may result in your stay being forfeited.  We take no responsibility for incorrect information.

Voucher valid dates

Each resort offering voucher packages have valid periods in which the rates are available. We negotiate voucher package rates at resorts for up to 12 months ahead, however some resorts offer voucher packages periodically throughout the year to help fill up unsold rooms. You can find out about these deals by logging onto our website or contacting us on our free call number. Please let us know if a particular valid-to date does not suit your plans and we might be able to swap you to a more updated package at the same resort, or a different resort if necessary.

Product and service advertisements

This website contains paid advertisements from businesses in resort areas, most of which are offering savings to members. We have endeavoured to include only quality establishments, however Ambassador Card Holidays makes no claim in regards to the services or products offered. We value your feedback to help us in making the best choices for future editions.

Resort listings

We've included the following to assist you in choosing the best property for your holiday. Please remember that the “from $xx per person per night” rates listed are a guide only. Precise rates will be provided upon confirmation of your booking. We’re sure you’ll find your ideal getaway at the right price!

Room types

Each listing shows the total rooms available and various room types available.

Rate guide

“From $xx per person per night” This is an example rate based on a package price at the selected resort for the various accommodation types. The rate varies based on a minimum night stay with a minimum number of guests.

Booking conditions – Reservations

Website: www.ambassadorcard.com.au
Phone: 1300 664 003
Email: bookings@leisurecom.com

Website

The website should be used as a guide only. Please check with your reservations consultant for full details.

How to book

Please make your choice then contact one of our reservations consultants who will arrange the booking for you. Note that all reservations are subject to availability at the time of booking. Any verbal quote given is an estimate only and will be confirmed when the reservation is placed with the property. A Pro Rata Booking Fee (amount to be advised on confirmation) will apply to all bookings.

Voucher bookings

You will be asked to quote your voucher registration number and expiry date when making a reservation. All rates quoted will be the total amount payable after deduction of any voucher value. A valid voucher must be presented to the property on check-in to access voucher rates. Your voucher is non redeemable if lost or unused.

Unless otherwise specified, no room servicing or meals will be included in the price. Use of your voucher is subject to each property’s room allocations, and validity and exclusion periods applicable to voucher use.

Changes in prices and conditions

Prices quoted are in Australian dollars and are rounded up or down to the nearest dollar. All prices and conditions are correct at the time of printing but are subject to change without notice.

Good and services tax

All prices are inclusive of Australian GST.

Deposits and Final Payments

A deposit is required at the time of booking to secure your reservation. All bookings will require full payment at least 30 days prior to arrival at your destination. Bookings made within the 30 days of arrival will require full payment at the time of booking. If for any reason full payment is not received by the due date, we reserve the right to treat your booking as cancelled and to apply the appropriate cancellation charges. A deposit holds services requested but does not guarantee prices.

Amendments

Any amendment to your booking is subject to room availability. Amendments requested within 48 hours of the arrival will not be accepted. Any approved change to a booking prior to, during or after making final payment will incur a non-waivable amendment fee in addition to any fees imposed by the property.

Cancellations and Refunds

Prior to final payment: There will be no refund of your deposit. After final payment: There will be no refund of your deposit. Cancellations are also subject to any fees imposed by the property and may be up to 100% of all rooms booked.

Responsibility and Descriptions

Descriptions of properties featured in this website are based on information provided by the participating properties. Any features, facilities or services shown to be included are subject to change at any time. Ambassador Card Holidays does not guarantee the suitability, fitness for purpose, class or standard of the properties listed in this website and as such is not liable for any misleading or false information, misrepresentations, inaccuracies and errors and the disappointment, loss, delay, expense, illness, injury, death, damage or shock associated, irrespective of its cause. Without limitation, we will not be responsible if the product is not available due to inclement weather conditions or other Acts of God.

* Applies to specific resorts only.

Terms And Conditions for Membership Refund

Ambassador Card Holidays endeavours to provide the best possible product and service to all current, past and potential members. However, where members request a refund of their membership fees, Ambassador Card holidays will honour these requests in accordance with the applicable consumer trade laws.

Reasons for refund

An overview of the situation where Ambassador Card Holidays will authorise or decline a refund are listed in the following table:

Request reason Refund applies Refund does not apply
Change of mind No Yes
Unable to use product No Yes
Unauthorised transaction Yes No
Clear misrepresentation of the product Yes No
Renewed in error - membership already active Yes No

In all cases, members have full use of their membership while a determination to refund is being made.

Further expansion of these common reasons are listed below to assist the determining officer in more complex cases:

Change of mind: Where a customer has a previous sales history with Ambassador Card Holidays, any "cooling off period” that applies in state & territory Fair Trading legislation does not apply. Ambassador Card Holidays management reserve the right to refuse a refund based on change of mind only.

Unable to use product - Ambassador Card Holidays Management Reserve the right to refuse a refund, however if the member is unable to take advantage of the membership after purchasing, the membership may be transferred to another party. The onus is on the client to source the transferee and determine the resale price. Transfers are effected free of charge by Ambassador Card Holidays upon written request from the original member.

Unauthorised transaction - It is understood that when Ambassador Card Holidays has provided the full price and nature of the product, verbalised our Product Disclosure Statement, and the customer subsequently provides their Credit Card details in order to purchase this product, that the resulting credit card debit becomes an authorised transaction that cannot be disputed.

Where a credit card sale is post-dated at the request of the customer, authorisation is retained and the sale processed unless the consumer notifies Ambassador Card Holidays prior to the agreed post-date. Where there is clearly no authority to proceed with a transaction, a full refund will apply.

In cases where the payment gateway attracts multiple transaction in error, an Immediate Refund* applies.

An immediate refund will be authorised internally and does not require a Refund Request Form (see below) to be completed. Verification of multiple transactions are obtained through the Ambassador Card Holidays Accounts Department.

Clear misrepresentation of the product - If the information provided to a customer proves to be incorrect, a full refund will be provided. However, due to the constant variances in the accommodation industry, the scope of product available in membership may change from time to time. If the product changes after the date of sale, a refund will not apply as no clear misrepresentation has occurred. This will apply particularly where specific resorts no longer providing discounts to Ambassador Card Holidays as well as changes in rates and allotments.

Documentation required

In all cases (apart from errors in payment gateway transactions), a Refund Application Form will be completed and signed by the customer. A Refund Application Cover Letter or email will accompany a Refund Application Form and will contain necessary instructions to the customer and outline timeframes for determination.

Timeframe

There are no time limits placed on members requesting a refund (with the exception of members eligible to apply under State & Territory "cooling-off period" legislation). Once a Refund Application Form is received, a determination is expected to be made within 14 days. A customer is to be notified in writing and/or via email as soon as possible after a determination is made.

Authorised refunds are to be processed within 5 working days of approval

Refund Eligibility

Ambassador Card Holidays Management handles each individual case according to the reasons clarified on the form by the member. Due to Privacy laws, all applications are review only by Ambassador Card Holidays Management. It is Escapes Club Policy that all consultants reiterate the Final Product Discloser statement and all calls at this point will be recorded for training and quality purposes. The Holiday Consultant who originally organised the membership in discussion will be informed if further investigation is required. Once the decision is made by Ambassador Card Holidays Management, the outcome is Final and cannot be affected at any stage. All Application outcomes are determined by the above Terms and Conditions.

For reservations or enquiries call 1300 664 003

Domestic Travel Services

Flights: As a convenience we assist our clients with airline flights and in particular our preferred air line carrier Virgin Blue. Please be advised that you are booking and paying directly to the airline carrier and any issues with your booking must be addressed with the particular airline you booked with.  All details of your booking and contact information will be on your booking confirmation that is provided to you by the airline you booked with.

Car Hire: As a convenience we assist our clients with holiday car rentals and in particular our preferred car rental company EuropCar. Please be advised that you are booking and paying directly to the car hire company and any issues with your booking must be addressed with the particular car hire company you booked with.  All details of your booking and contact information will be on your booking confirmation that is provided to you by the car rental company you booked with.

Travel Insurance: As a convenience we assist our clients with travel insurance through QBE. Please be advised that the travel insurance you are purchasing is being bought and paid directly to QBE and any issues with your travel insurance policy must be addressed directly with QBE. The copy of the travel insurance policy you purchased is provided by QBE.